FAQ / Top questions
Top questions
How can I book a ticket online?Where can I view my booking?How far in advance can I book my ticket?What payment methods can I use to pay for my booking?Why is there a need for anti-fraud payment verification?May I hold a booking without payment?What does status of my booking mean?How to check the fare rules in "My Account"?How can I get itinerary receipt?What do I need to know when I take a connecting flight?Can I change date or itinerary in my booking?Can I change or correct the name in my ticket?How much does it cost to make changes to my ticket?How can I correct a mistake in my booking?How can I pay for changes?How can I cancel my booking?What can I do in the case of unforeseen changes?Can I get frequent flyer mileage credit for my trip?Can I select my seat in the plane?Shall I have meal on my flight?Can I select special meal?Do I have to check in for my flight in advance?How do I check in online?Where do I find my airline confirmation code/e-ticket number?How can I get my boarding pass?What happens if I cannot check in online or print my boarding pass?What is the limit of carry-on items?What can't I take as carry-on baggage?What is the checked baggage allowance?Can I book sports equipment as checked baggage?Where can I find out the baggage allowance rules?Baggage on code-share flightWhat do I need to know when travelling with animals?How do I buy a ticket for a child?How do I buy a ticket for an infant (0–2 years old)?How do I buy a ticket for a child (2–12 years old)?What you need to know upon purchase of a low-cost flightSpecifics of border crossingHow do I enter passenger information when creating a booking?