Rating of Brussels Airlines

Airlines rating

85 place

Brussels Airlines

3.97

Brussels Airlines

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Rating rules

Voting started: 03 March, 2013

Passengers voted: 665

Parameters evaluated: 25 380

Correlation of provided service and ticket price

Would you fly this airline once more?

Punctuality of flights and their match with the schedule

Would you recommend this airline to your friends?

Plane condition, its novelty

How fast and comfortable was the check-in?

Airport staff competence

Staff assisstance in resolving conflicts

In time boarding

Comfortable transfer to the plane

Quality of flight

Landing, comfortable transfer to the terminal

Seats comfort, distance between the seats

Comfortable temperature in the cabin

Food onboard

The presence of sockets, the Internet access

Cleanness of interior

Cleanness of toilets

The presence of pillows, blankets

Variety of onboard entertainment

Appearance

Affability and courtesy in communication

Knowledge of foreign languages

Assisstance to passengers onboard

Possibility to check in online

Assisstance to passengers with children

Onboard entertainment for children

Assistance to disabled passengers

Variety of dishes on board

Variety of drinks on board

Assistance to passengers in case of flight delay / cancellation

Ease of baggage registration

Convenience of fees for excess baggage

Taking care of baggage

In case of lost baggage - help to search for it

Baggage delivery capacity

Basic information

Brussels Airlines is a Belgium's airline, member of the Lufthansa Group and the Star Alliance. The airline offers a large amount of flights from the capital of Europe — the airport of Brussels. The staff of the airline consists of more than 3500 employees. 50 airliners operates up to 300 flights per day from the capital of Europe to more than 90 destinations in Europe, Africa, North America (New York, Washington, Toronto) and India (Mumbai).The history of the company began in 2002, when SN Airholding was established. In 2016, it was desided to sell a 100% interest in SN Airholding to Deutsche Lufthansa AG. In 2018 it is planned to complete the full integration of Brussels Airlines into the Lufthansa Group, and join the Eurowings Group.

Basic information

Country:

Belgium

Year of founding:

2006

IATA code:

ICAO code:

BEL

Digital code:

082

Country:	Belgium
Year of founding:	2006
IATA code:	SN
ICAO code:	BEL
Digital code:	082

Airline contacts

Official website:

www.brusselsairlines.com

Address:

Brussels Airlines SA/NV - 100-102, Avenue des Saisons, box 30, 1050 Brussels, Belgium

Phone number:

+ 32 (2) 754 19 00, 0902 51 600 (€0,750 per minute), 078 18 88 89

Fax:

+ 32 (2) 754 19 10

E-mail:

[email protected]

Official website:	www.brusselsairlines.com
Address:	Brussels Airlines SA/NV - 100-102, Avenue des Saisons, box 30, 1050 Brussels, Belgium
Phone number:	+ 32 (2) 754 19 00, 0902 51 600 (€0,750 per minute), 078 18 88 89
Fax:	+ 32 (2) 754 19 10
E-mail:	[email protected]

Aircraft fleet: Airbus A330, Airbus A319, Avro RJ100 , Bombardier Dash 8 Q400

FEEDBACKS ABOUT THE AIRLINE (1)

Deepak Gadhia

04 June, 2016

Sehr schlecht da erst war die flug spät- wir hatten ausser Wasser nicht bekommen und müssten stunde in flog sitzen und habe gerade meine neachste fluch erreicht- nach Kopenhagen aber dann ist mein Gepäck nicht angekommen. Mann hat mir erzählt dass wann es innerhalb 24 stunde nicht ankommt bekommen wir enschaedigung aber ist 2te tag und wir haben zwar gestern Anruf bekommen dass gepaech in Copenhagen ist aber ist nicht geliefert worden und heute nach 28 stunde habe immer noch nicht und muss mit alte kleiner und ohne Papier in Arbeit/ Geschäft treffen gehen. Sehr peinlich und unbequem.